Terms & Conditions
Last updated: 29 July 2026
These terms apply when you use the Liban Bites website or place an order directly with Liban Bites. Please read them before ordering. Nothing in these terms affects your rights under UK consumer law.
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1. About Liban Bites
Liban Bites is a Lebanese takeaway trading from 297 Old Street, London EC1V 9LA. You can contact us at info@libanbites.com or on 020 3623 8420.
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2. Using this website
You may use this website for lawful, personal purposes. You must not misuse the site, attempt to gain unauthorised access, introduce malicious code, interfere with its operation, copy substantial parts of it, or use its content for a competing commercial service.
We aim to keep the website accurate and available, but menus, prices, opening times, delivery areas and availability can change. Images are illustrative. Presentation and portion appearance may vary because our food is prepared by hand.
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3. Orders and the contract
Submitting an order is an offer to buy the selected items. A binding contract is formed only when we accept the order. We may reject or cancel an order before acceptance if an item is unavailable, the delivery address is outside our service area, payment is not authorised, the order contains an obvious pricing error, or we cannot safely fulfil it.
Please check your basket, contact details, delivery or collection choice, address and any notes before paying. Contact us immediately if you make a mistake. We cannot guarantee that changes can be made after preparation has started.
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4. Prices and payment
Prices are shown in pounds sterling and include VAT where applicable. Delivery charges, service charges, minimum order values and promotional discounts will be shown before checkout. Prices on this website may differ from prices in store or on third-party platforms.
Payment must be made using an accepted method at checkout. Payment services are provided by third-party payment processors. We do not receive or store your complete card number.
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5. Menu availability and substitutions
All items are subject to availability. If an item becomes unavailable after you order, we will try to contact you. We may offer a reasonable substitute or refund the unavailable item. We will not make a material substitution without your agreement where it could affect allergens, dietary requirements or the character of the dish.
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6. Allergens and dietary information
Please tell us about any allergy or intolerance before ordering. Contact us directly if you need allergen information or have a severe allergy. Our kitchen handles common allergens and, despite reasonable controls, we cannot guarantee that any dish is completely free from traces caused by shared preparation areas, equipment or ingredients.
Descriptions such as vegetarian, vegan or gluten-free describe the recipe or ingredients used, but do not amount to a guarantee against cross-contact. Halal statements apply to the relevant meat and dishes identified by us. If your dietary requirement is critical, speak to us before placing the order.
7. Collection and delivery
Collection and delivery times are estimates. They may be affected by order volume, traffic, weather, rider availability and circumstances outside our reasonable control. Please provide a complete address, working telephone number and safe access instructions. You must be available to receive the order.
If delivery cannot be completed because the address or contact information is incorrect, access is unavailable, or nobody responds within a reasonable time, the order may be treated as delivered and a refund may not be available.
8. Cancellations
Food is made to order and is perishable. The general 14-day cancellation right for many online purchases does not apply to goods that are liable to deteriorate or expire rapidly. You may ask to cancel an order before preparation starts. Once preparation has begun, we may be unable to cancel or refund it unless the food is faulty, unsafe, not as described or otherwise not supplied with reasonable care and skill.
9. Problems, complaints and refunds
Inspect your order promptly. If anything is missing, incorrect, damaged, unsafe or materially below the standard you were entitled to expect, contact us as soon as possible with your order number and details of the problem. We may reasonably ask for a photograph or other information so that we can investigate.
Any refund, replacement or price reduction will be handled in line with our Refund Policy and your statutory rights.
10. Orders through other platforms
If you order through Deliveroo, Uber Eats or another third-party service, that platform's terms, charges, payment arrangements, delivery process and refund procedure also apply. The platform will normally handle payment and first-line support for that order. Please use the help function in the relevant app, although you may also contact us about food preparation or allergen concerns.
11. Promotions
Promotions are subject to their stated dates, availability and conditions. Unless expressly stated, offers cannot be combined, exchanged for cash or applied after an order has been placed. We may withdraw a promotion where there is an obvious error, misuse or fraud.
12. Accounts and communications
If the website allows you to create an account, you are responsible for keeping your login details secure and for activity carried out through your account. Tell us promptly if you believe it has been compromised.
Order confirmations and service messages are part of fulfilling your order. Marketing messages will be sent only where permitted by law, and you may opt out at any time.
13. Intellectual property
The website design, branding, photographs, menu copy and other original content belong to Liban Bites or its licensors. You may view and print reasonable extracts for personal use. No other licence is granted.
14. Liability
We are responsible for foreseeable loss or damage caused by our breach of these terms or failure to use reasonable care and skill. We are not responsible for losses that were not foreseeable, business losses suffered by a consumer, or failures caused by events outside our reasonable control.
Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or your statutory consumer rights.
15. Privacy, changes and law
Our Privacy Policy explains how we handle personal information. Our Cookie Policy explains how this website uses cookies and similar technology.
We may update these terms when our services or the law changes. The version in force when your order is accepted will apply to that order.
These terms are governed by the law of England and Wales. If you are a consumer living elsewhere in the UK, you also retain any mandatory protections and may bring proceedings in the courts available to you under applicable law.
16. Contact
Questions or complaints can be sent to info@libanbites.com, made by telephone on 020 3623 8420, or raised at 297 Old Street, London EC1V 9LA.